topic Re: New number does not work in Get Support

New number does not work

Thi2 — Sat, 22 Oct 2022 12:30:15 GMT

Hello,

I activated SIM and change new number but more than 12 hours. It doesn’t work. Please help urgently. Thanks

Re: New number does not work

RossN — Sat, 22 Oct 2022 12:34:27 GMT

@Thi2 hi does anything work,data texting? when you sign into your self serve account can you see your new number in your profile?

Re: New number does not work

will13am — Sat, 22 Oct 2022 12:48:56 GMT

@Thi2 , have you tried rebooting the phone. Check the self serve to confirm the new number is assigned properly.

Re: New number does not work

Outdoorsman — Sat, 22 Oct 2022 12:59:37 GMT

@Thi2 hello I see from your other post that you tried to transfer a number from bell from an inactive account,that wont work also if you have an older phone and nothing works then your phone could be locked and you would need to phone bell to unlock it

Re: New number does not work

Yummy — Sat, 22 Oct 2022 13:43:42 GMT

When you did porting were Both accounts active? They have to be...

Can you call out? When you sign in and port in you get assigned temporary number until porting is completed.

Re: New number does not work

esjliv — Sat, 22 Oct 2022 18:48:42 GMT

@Thi2 - try your public mobile sim card inside another compatible, unlocked phone to see if you have any services. If you do, then the issue is with your device.

If you do not have any services still and your account status is showing Active the ask CSA to check your account (and phone number connected to it).

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent