topic Re: Sim card in Get Support

Sim card

Briyochim — Fri, 21 Oct 2022 23:33:40 GMT

Sim arrived damaged how do I get another sent to me? I was told I was getting an extra. Only 1 arrived

Re: Sim card

RossN — Fri, 21 Oct 2022 23:42:42 GMT

you need to to contact a customer service agent explain your problem ask for 2 new ones,if you don't have an account yet use 2nd option

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Sim card

CountyDownIeUk — Sat, 22 Oct 2022 01:30:46 GMT

Go buy one at a corporate Koodo or Telus store. Get the damaged one replaced and use it as a replacement if needed, or for a referral.

Re: Sim card

hTideGnow — Sat, 22 Oct 2022 02:48:59 GMT

HI @Briyochim were you told about the Buy one get one free sim or you see it on your order?

I remember they have a brief period offering that. It should show on your order. But if it just show one sim card, then probably there was only one sim card and not buy one get one free

And how you know it was damaged? SIM card rarely have problem. Yes, it might be defective, but the chance is really low. If you have trouble activating, it might be a setup issue and not a faulty sim card

And how long it took them to send you a sim card? If it has been long and you don't want to wait for a replacement, better to ask them to allow you to buy one in store and they reimburse you the charge