topic Re: Unable to login in Get Support

Unable to login

Optimus — Fri, 21 Oct 2022 23:29:23 GMT

Haven't been able to login for quite sometime. Almost immediately after the login page loads an error message appears under the password box. It looks like script/code that would be part of the backend of the website. This is without entering any login info at all. My credit card needs to be updated which can't be done since there is no way of logging in. Spent 2 hours screwing around with this!

This is what it looks like:

#if errorCode?has_content> <#assign errorCode=errorCode?trim>

<#if errorCode="E0001"> Email or password is incorrect. Please try again, or reset password. <#elseif errorCode="E0002"> Email or password is incorrect. Please try again, or reset password. <#elseif errorCode="E0003"> System error. Please try again. <#elseif errorCode="E0004"> Email or password is incorrect. Please try again, or reset password. <#elseif errorCode="E0005"> Exceeded max login attempts. <#elseif errorCode="E0006"> Email or password is incorrect. Please try again, or reset password. <#elseif errorCode="E0007"> System error. Please try again. <#elseif errorCode="E0008"> System error. Please try again. <#elseif errorCode="E0009"> System error. Please try again.

Re: Unable to login

softech — Sat, 22 Oct 2022 13:04:22 GMT

@Optimus are you using some dark mode extensions?? disable it, it will crash with the site

Re: Unable to login

dust2dust — Fri, 21 Oct 2022 23:33:00 GMT

Or try a different browser or device or use private mode. If on mobile browser, try desktop mode.

Re: Unable to login

Optimus — Fri, 21 Oct 2022 23:35:38 GMT

Holy crap...that actually worked. Thanks!

Re: Unable to login

dust2dust — Fri, 21 Oct 2022 23:39:03 GMT

It's an interesting finding. I've seen a smattering of these on occasion. Interesting effect. I think this is all on softech. Hip hip.

Re: Unable to login

softech — Sat, 22 Oct 2022 00:04:04 GMT

@dust2dust I have first hand experience, I have been using the dark reading extnsion for the longest time. Now I have to use Edge for My Account.. LoL