topic Re: How to stop the plan when out of Canada in Get Support

How to stop the plan when out of Canada

Charanjeet — Fri, 21 Oct 2022 20:49:43 GMT

I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?

Re: How to stop the plan when out of Canada

dabr — Fri, 21 Oct 2022 20:58:37 GMT

@Charanjeet Log into your self serve account and disable pre-authorized payment (toggle off). The account will suspend for 90 days after not receiving payment. Make sure to reactivate the account by making a payment anytime before the 90th day (recommended around day 86) to prevent the number and and account from being deactivated.

You rewards will return once you reactivate the account.

edit: adding, once you pay to reactivate the account, then you'll have service for another 30 days and can again stop payments for another 90 days of suspension. Important to note to make a payment before 90 days each time though.

Re: How to stop the plan when out of Canada

softech — Fri, 21 Oct 2022 21:02:29 GMT

@Charanjeet it is easy, just 6 weeks you just need to disable Pre-Authorized payments as advised about by @dabr amd male a manual payment when you are back. Unless your trip is too fun and you extend it, you don't need to worry about the suspended over 90 days

Enjoy the trip