topic Re: screen flicker in Get Support

screen flicker

Wayne315 — Fri, 21 Oct 2022 19:06:34 GMT

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem to help

Re: screen flicker

RossN — Fri, 21 Oct 2022 19:09:11 GMT

@Wayne315

you need to to contact a customer service agent for return/refund directions

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: screen flicker

hTideGnow — Fri, 21 Oct 2022 19:10:57 GMT

Hi @Wayne315 just open ticket with PM CS agent. You can ask for full refund first , if purchased within 30 days, and rebuy it after

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: screen flicker

dabr — Fri, 21 Oct 2022 19:11:06 GMT

@Wayne315 You have the option to return any CPO within 30 days from date of purchase.

Here's a link for warranty, repairs and returns: https://www.publicmobile.ca/get-help/articles/phone-warranty-returns-repairs

Re: screen flicker

hycm53 — Fri, 21 Oct 2022 19:24:00 GMT

@Wayne315 I bought the iPhone 8 plus that is the great one on Sept 6, so far so good. I think there's one year warranty or If you don't like it in 30 days and you can return it.