topic Re: Is the Public Mobile website not working properly? in Get Support

Is the Public Mobile website not working properly?

channahfq — Fri, 21 Oct 2022 16:07:21 GMT

I can't seem to access my account. Whenever I enter my information and hit "sign in" the website takes me right back to the sign in page. Anyone else experiencing this?

Re: Is the Public Mobile website not working properly?

hTideGnow — Fri, 21 Oct 2022 16:08:42 GMT

HI @channahfq

Try clearing cache, close and relaunch browser

or easier way is to use Incognito mode , or try on another phone/computer

and yes, the My Account site has some serious cache problem

Re: Is the Public Mobile website not working properly?

Meow — Fri, 21 Oct 2022 16:09:47 GMT

No issues with web site.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Is the Public Mobile website not working properly?

SherBer60 — Fri, 21 Oct 2022 20:13:05 GMT

I am having the same issue - and have been since last night. I tried clearing cache and incognito and keep getting same message which is the page is not available or undergoing maintenance. Maintenance shouldn't take this long?

Re: Is the Public Mobile website not working properly?

SherBer60 — Fri, 21 Oct 2022 20:12:55 GMT

I tried to access on my PC and my laptop. I was able to login on my phone. Weird. At least I'm in.

Re: Is the Public Mobile website not working properly?

Jasonjason — Fri, 18 Aug 2023 13:21:52 GMT

I am having a similar issue trying to order a new sim. I login the first time just fine but then when I go to order it sends me down an infinite loop of trying to log in again instead of processing order. I also get a lot of error codes trying to navigate the website.