topic Refund for unused months in Get Support

Refund for unused months

Eiji — Fri, 21 Oct 2022 14:34:31 GMT

Hello, I've had pre authorized payment for over 1 year in 2021 while I was away from Canada and not using my service, is there a way I can get a refund on that?

Re: Refund for unused months

softech — Fri, 21 Oct 2022 14:36:44 GMT

Sorry @Eiji PM is prepaid service and they don't provide refund unless it is a mistake on their end.]

You need to take care of the pre-authorized payments yourself, disable it while you don't need it. The good news is that, if you have removed Pre-Authorized payment completely and not reactivate every 90 days, you would have lost your phone number. Right now, you have paid and the service never interrupted, you are keeping your phone number this way

Re: Refund for unused months

BKNS27 — Fri, 21 Oct 2022 15:46:52 GMT

@Eiji

When you have AutoPay enabled while travelling, your account will not be cancelled or loss your number if you were gone longer than 90 days.

Unfortunately, you won’t get a refund while you are out of Canada.

Re: Refund for unused months

dust2dust — Fri, 21 Oct 2022 15:54:55 GMT

It's a funny thing isn't it. It's either complaining that autopay failed. Or complaining that autopay worked.

@Eiji- Are you back in Canada and can use the service now?

Re: Refund for unused months

CountyDownIeUk — Fri, 21 Oct 2022 16:01:07 GMT

Did you leave any lights on as well?

Re: Refund for unused months

ZuckMark — Fri, 21 Oct 2022 21:18:34 GMT

No. It's your responsibility to disable the payments! Like if you have Netflix they won't refund you just because you are not watching it.