topic Re: Data in Get Support

Data

Tedk — Thu, 20 Oct 2022 12:08:37 GMT

My account shows I have 2 gig left but I'm getting messages saying I used my data up , I don't know where I stand and no one to talk to

Re: Data

Outdoorsman — Thu, 20 Oct 2022 12:18:16 GMT

@Tedk hi it is possible that you are looking at a cached version of your account data,you need to delete your cache and cookies or use a different browser in private or incognito mode,reboot and sign back in

Re: Data

softech — Thu, 20 Oct 2022 12:52:26 GMT

@Tedk With this new My Account site, there is lots of problem with caching. I always use Incognito mode to login to make sure I get the correct updated info from the server

Re: Data

Jkurs — Thu, 20 Oct 2022 14:09:59 GMT

I've found that the information on the accounts page isn't updated until you manually do so with the refresh icon under each section.

Re: Data

Tedk — Thu, 20 Oct 2022 17:00:07 GMT

I have no idea how to do that

Re: Data

dust2dust — Thu, 20 Oct 2022 17:02:04 GMT

Try the suggestion from Jkurs. The little spinner refresh icons lower down.

Re: Data

softech — Thu, 20 Oct 2022 17:02:22 GMT

@Tedk which browser you are using? and you are accessing on computer or phone?

generally , for Chrome, click on the 3 dots, then select New Incognito Windows. A new window will be opened and you just access My Account there

Re: Data

Tedk — Fri, 21 Oct 2022 10:05:39 GMT

Thanks for the reply , How do I clear cache and cookies ?