topic Re: Received 4G Promotional Text in Get Support

Received 4G Promotional Text

Beny1014 — Thu, 20 Oct 2022 15:23:42 GMT

I received a promotional text message offer for 4G. However, I am already on a 4G contract. My concern is that behind the scenes I am not actually receiving 4G data plan.

My online profile shows that I have the 4G speed plan.

Is there a way I can confirm I am receiving 4G?

Additionally, why is the system sending automated messages that dont apply to me? Is the automated messages just not sophisticated enough? Or does it not know that I switched?

Re: Received 4G Promotional Text

Outdoorsman — Thu, 20 Oct 2022 15:26:29 GMT

@Beny1014 hi that message was sent to most everyone ,if you want to check plan just sign into your account and check or do a speedtest

Re: Received 4G Promotional Text

hairbag1 — Thu, 20 Oct 2022 15:28:57 GMT

It's a blanket advertising message ...sent to most PM customers. Just ignore it.

edit...

if you have the 4G plan and can't tell difference between that and your old 3G pan....is it really worth paying extra for ? 😎

Re: Received 4G Promotional Text

Meow — Thu, 20 Oct 2022 15:28:12 GMT

You are on 4G plan, not to worry.

Every PM customer got same SMS. PM did not filter who is and who is not already on 4G plan.

You can do speed test but it will eat a lot of your data...

Re: Received 4G Promotional Text

gpixel — Fri, 21 Oct 2022 03:48:43 GMT

@Beny1014

if you don't use the full 6gb there is a new $40/5gb plan instead of $41.25/4gb