topic Re: Email Verification Process in Get Support

Email Verification Process

NNF — Thu, 20 Oct 2022 19:50:18 GMT

I cannot access my email to retrieve the verification code. How can I change the email on file?

Re: Email Verification Process

RossN — Thu, 20 Oct 2022 19:53:01 GMT

@NNF

you need to to contact a customer service agent for account email reset or change

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Email Verification Process

hTideGnow — Thu, 20 Oct 2022 20:01:29 GMT

HI @NNF Only PM CS agent can help to change your email for My Account

Can you still login with the old email address ? Please open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437