topic Re: Wrongly charged in Get Support

Wrongly charged

Chibuzo — Thu, 20 Oct 2022 19:40:08 GMT

I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my money.

Re: Wrongly charged

hairbag1 — Thu, 20 Oct 2022 18:01:40 GMT

Are you wanting to close your PM account ? If not...how do you plan to pay for your regular plan renewals ?

Your account is now paid for the next 30 days...give you time to go in to your account and disable Autopay if you wish.

edit..

Re: Wrongly charged

Outdoorsman — Thu, 20 Oct 2022 18:01:30 GMT

@Chibuzo hi you have to disable auto pay in your self serve also it is possible that you are looking at a cached version of your account data,you need to delete your cache and cookies or use a different browser in private or incognito mode,reboot and sign back

Re: Wrongly charged

Meow — Thu, 20 Oct 2022 18:11:53 GMT

Most likely autopay is set up by default during signing up. That was in my case...

You can always remove it by tick off that option.

What refund you are asking for???? For being automatically renewed? Kind of confusing request.

Do you Want to be PM customer or not? How did you pay for service so far?

Re: Wrongly charged

computergeek541 — Thu, 20 Oct 2022 19:42:26 GMT

@Chibuzo wrote:
I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my money.

Are you a recently new customer? Pre-authorized payments are automatically enabled for all new customers. Based on how you are saying that 2.38GB of data is being shown as used, are you still wanting to use the service? If payment hadn't been made, your service would have stopped working.