auto pay not working

wickswax — Thu, 20 Oct 2022 17:47:30 GMT

I have registered with auto-pay but I have been cut off.

Re: auto pay not working

will13am — Thu, 20 Oct 2022 17:50:02 GMT

@wickswax , auto payment has been known to fall from time to time. Please login to the self serve account and reactive the service. Use incognito mode on your browser.

Re: auto pay not working

Meow — Thu, 20 Oct 2022 18:13:56 GMT

Autopay might fail for whatever reason. Most of the time it works as expected.

If your account is suspended and you have credit card on file with PM, log in and manually pay.

Log-in to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount. Service/plan should automatically reactivate.

And it will not hurt to, once payment is completed, to log-off and reboot the phone.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen option. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.

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auto pay not working

Re: auto pay not working

Re: auto pay not working