topic Re: Create an account in Get Support

Create an account

Kboog — Thu, 20 Oct 2022 07:17:55 GMT

I’ve never had an account always just paid through phone cards and pay as you go. All of a sudden I paid and it will not renew.

Re: Create an account

cellphoneuser1 — Thu, 20 Oct 2022 07:42:45 GMT

@Kboog wrote:
I’ve never had an account always just paid through phone cards and pay as you go. All of a sudden I paid and it will not renew.

Was your account activated at retail? That's why there's no account yet for Self Serve. Only a CSA can create the account. Use SIMon to create a ticket and ask a CSA to make register your Self Serve account. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Create an account

BKNS27 — Thu, 20 Oct 2022 07:45:15 GMT

@Kboog

If you activated your SIM at a retailer. You can create an account by contacting a CS_Agent by private messaging or create a ticket on SIMon Chatbot. Here is more info:

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

Also dial 611 to see if your account is Active.

Re: Create an account

darlicious — Thu, 20 Oct 2022 10:06:36 GMT

@Kboog

Do you still have service? Is your renewal tonight? Call 611 again. What is your available funds? How much is your plan? If your renewal is tonight and your available funds equals or exceeds your plan amount it is normal for your account to say its suspended until payment is taken. If you still have service (Send yourself a text) then you have nothing to worry about payments are just running late. You will still need to contact customer support to set up your self serve account to be able to better manage your service. Use the links as provided above.

My renewal is tonite as well. I will log in and check my account and report back it's status.