topic Re: Account number in Get Support

Account number

S0urr4dish — Thu, 20 Oct 2022 02:19:29 GMT

Can't remember my account number

Re: Account number

softech — Thu, 20 Oct 2022 02:21:06 GMT

@S0urr4dish just login to My Account go to Profile Page and it is there

Re: Account number

dust2dust — Thu, 20 Oct 2022 02:21:52 GMT

Who would? 🙂 Can you login in to your account? It's in the Profile tab. You can also find it the welcome email from here in the to area.

Re: Account number

S0urr4dish — Thu, 20 Oct 2022 02:22:17 GMT

Will my login for that be the same

Re: Account number

dust2dust — Thu, 20 Oct 2022 02:22:57 GMT

Not with the community. It's your account login.

Re: Account number

S0urr4dish — Thu, 20 Oct 2022 02:24:01 GMT

I can't remember my login credentials unless they are same as for community?

Re: Account number

softech — Thu, 20 Oct 2022 02:25:23 GMT

@S0urr4dish wrote:
I can't remember my login credentials unless they are same as for community?

@S0urr4dish No, it is a different one

Try the Reset password link on the login page first (https://myaccount.publicmobile.ca/en/forgot-password)

Enter any possible email address you have and see which one gets the PM email

if that does not help, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account number

computergeek541 — Thu, 20 Oct 2022 04:04:16 GMT

@S0urr4dish wrote:
Can't remember my account number

Are you asking because you want to port to a different carrier? That's one of the few reason that I can think of that a customer would ask about the account number.

Re: Account number

popping — Thu, 20 Oct 2022 04:17:45 GMT

@softech

@dust2dust

I cannot find my account number on my profile page.

I did a search of my account number on my profile page and not even the beginning 7 digits of my account#:1000000

Two possibilities:

1. I am blind

2. PM had removed the account number from the profile page.

Please post a screenshot showing the first 7 digits.

Re: Account number

dust2dust — Thu, 20 Oct 2022 04:47:46 GMT

@popping- I guess Oracles come in the blind variety too.

Hover over the eye and the numbers pop out. Same as the sim number.

Re: Account number

popping — Thu, 20 Oct 2022 05:53:25 GMT

@dust2dust

Thanks.

Edit: Delete off-topic content.