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    <title>topic Re: How to switch plan in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758816#M6086</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218553"&gt;@dominiknelkis&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Here’s the process for changing plans, first login to Self Serve to this screen:&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then, click Change Plan:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1639565764768.png" style="width: 481px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57637iE16FDCDE2DA4BB79/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_0-1639565764768.png" alt="HALIMACS_0-1639565764768.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then select desired Plan:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_1-1639565764950.png" style="width: 619px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57638i8D6BE6D3748DE65E/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_1-1639565764950.png" alt="HALIMACS_1-1639565764950.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then choose Change on Next Renewal Date:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_2-1639565764943.png" style="width: 868px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57636i85A6D4AEFF6C733B/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_2-1639565764943.png" alt="HALIMACS_2-1639565764943.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 15 Dec 2021 10:56:36 GMT</pubDate>
    <dc:creator>HALIMACS</dc:creator>
    <dc:date>2021-12-15T10:56:36Z</dc:date>
    <item>
      <title>How to switch plan</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758802#M6084</link>
      <description>&lt;P&gt;How to switch my plan from 40$ to 70$&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jan 2022 09:56:56 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758802#M6084</guid>
      <dc:creator>dominiknelkis</dc:creator>
      <dc:date>2022-01-04T09:56:56Z</dc:date>
    </item>
    <item>
      <title>Re: How to switch plan</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758808#M6085</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218553"&gt;@dominiknelkis&lt;/a&gt;&amp;nbsp;selfserve.publicmobile.ca and click on plans and add-ons and change plan. Schedule the change for the next renewal or else you lose the rest of the $40 that you already paid.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Dec 2021 09:47:28 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758808#M6085</guid>
      <dc:creator>cellphoneuser1</dc:creator>
      <dc:date>2021-12-15T09:47:28Z</dc:date>
    </item>
    <item>
      <title>Re: How to switch plan</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758816#M6086</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218553"&gt;@dominiknelkis&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Here’s the process for changing plans, first login to Self Serve to this screen:&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then, click Change Plan:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1639565764768.png" style="width: 481px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57637iE16FDCDE2DA4BB79/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_0-1639565764768.png" alt="HALIMACS_0-1639565764768.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then select desired Plan:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_1-1639565764950.png" style="width: 619px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57638i8D6BE6D3748DE65E/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_1-1639565764950.png" alt="HALIMACS_1-1639565764950.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;&lt;I&gt;Then choose Change on Next Renewal Date:&lt;/I&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_2-1639565764943.png" style="width: 868px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/57636i85A6D4AEFF6C733B/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HALIMACS_2-1639565764943.png" alt="HALIMACS_2-1639565764943.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Dec 2021 10:56:36 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758816#M6086</guid>
      <dc:creator>HALIMACS</dc:creator>
      <dc:date>2021-12-15T10:56:36Z</dc:date>
    </item>
    <item>
      <title>Re: How to switch plan</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758913#M6087</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218553"&gt;@dominiknelkis&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;LI-SPOILER&gt;&lt;P&gt;i suggest you&amp;nbsp;close all Browser and do clear cache and cookies for any Browser,&lt;/P&gt;&lt;P&gt;and try&amp;nbsp;open one Browser incognito mode,&lt;/P&gt;&lt;P&gt;or try it for a different Browser and open incognito mode,&lt;/P&gt;&lt;P&gt;how to open Browser incognito mode&amp;nbsp;&lt;FONT size="3"&gt;&lt;STRONG&gt;visit&amp;nbsp;&lt;A href="http://businessinsider.com/incognito-mode" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;how to clear cache and cookies and History&amp;nbsp;&lt;FONT size="3"&gt;&lt;STRONG&gt;visit&amp;nbsp;&lt;A href="http://whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/?utm_source=whatismybrowsercom&amp;amp;utm_medium=internal&amp;amp;utm_campaign=content-search&amp;amp;utm_content=search-result" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;and use a Browser from your computer,is better&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;use Browser microsoft edge or chrome latest version&lt;/STRONG&gt;&lt;BR /&gt;and just make sure your Browser is up to date update&lt;BR /&gt;sometime is the Browser is not update is give a issue.&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;how to update your Browser&amp;nbsp;&lt;/SPAN&gt;&lt;FONT size="3"&gt;&lt;STRONG&gt;visit&amp;nbsp;&lt;A href="http://whatismybrowser.com/search/?q=how+to+update+your+chrome+browser" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&amp;nbsp;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;and Restart your computer, is will help a lot,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;and if you use a home internet take your power internet off for about&lt;/P&gt;&lt;P&gt;a 1 minute and put it back on,to refreshing your network,&lt;/P&gt;&lt;/LI-SPOILER&gt;&lt;P&gt;&lt;STRONG&gt;and&lt;SPAN&gt;&amp;nbsp;c&lt;/SPAN&gt;&lt;SPAN class=""&gt;lick&lt;/SPAN&gt;&amp;nbsp;&lt;A href="http://publicmobile.ca/en/bc/get-help/articles/change-your-plan" target="_self" rel="noopener noreferrer"&gt;Here link&lt;/A&gt;&amp;nbsp;&lt;/STRONG&gt;&amp;nbsp;to you know how to Change Your Plan online,&lt;/P&gt;&lt;P&gt;you can choose at your next plan renewal date. To change your plan.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;or if you can't fix it you need to&amp;nbsp;&lt;SPAN&gt;Contact&amp;nbsp;Customer Support Agent&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;by&amp;nbsp;&lt;SPAN class=""&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;CS_Agent&lt;/A&gt;&lt;/SPAN&gt;,&amp;nbsp;&lt;/STRONG&gt;&lt;SPAN&gt;and&amp;nbsp;Explain your issue to&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;them can solve your issue, they are nice service Team the will help you&amp;nbsp;100%.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class=""&gt;Here’s How To Contact&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by Submit a Ticket,&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;LI-SPOILER&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to&amp;nbsp;Customer Support Agent by CS_Agent,&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;to get started.&amp;nbsp;Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,&lt;BR /&gt;Click here to submit a ticket&lt;STRONG&gt;↗↗.&lt;/STRONG&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&amp;nbsp;&lt;/FONT&gt;you can send a private message to&amp;nbsp;Customer Support Agent&amp;nbsp;by&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT size="4"&gt;please include in your message,&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;phone number,&lt;/LI&gt;&lt;LI&gt;Email address,&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;Customer Support Agent by CS_Agent, will Response to your inbox by private message&amp;nbsp;&lt;/LI&gt;&lt;LI&gt;During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:&lt;UL&gt;&lt;LI&gt;Monday to Sunday: 6 AM to 10 PM EST&lt;/LI&gt;&lt;LI&gt;&lt;STRONG&gt;Note:&lt;/STRONG&gt;&amp;nbsp;Public Mobile&amp;nbsp;&lt;STRONG&gt;No&lt;/STRONG&gt;&amp;nbsp;Support by phone call or Email.. only&amp;nbsp;&lt;STRONG&gt;by&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;CS_Agent&lt;/A&gt;,&amp;nbsp;&lt;/STRONG&gt;private message..&lt;/LI&gt;&lt;/UL&gt;&lt;BR /&gt;Check your private message inbox (click on the envelope top right of your screen)&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Good Luck..&lt;/P&gt;&lt;/LI-SPOILER&gt;&lt;P&gt;&lt;STRONG&gt;&amp;nbsp;note:&lt;/STRONG&gt; if you have the&amp;nbsp;&lt;SPAN&gt;monthly bonus for 2GB it's no expires but you have to keep your plan $40 and if you changed your plan you will lost the promo 2GB, just to you know. but if you don't have it it's ok you are not qualified to getting.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Dec 2021 18:51:16 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-switch-plan/m-p/758913#M6087</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2021-12-15T18:51:16Z</dc:date>
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