topic Re: Plans in Get Support

Plans

jgabton — Wed, 19 Oct 2022 23:10:27 GMT

I got a text message from public mobile to upgrade my plan. If i upgrade, will the existing add ons and freebies apply to the new plan? Many thanks

Re: Plans

RossN — Wed, 19 Oct 2022 23:15:32 GMT

@jgabton hi yes you keep all your add ons and freebies they are related to your account not the plan you choose

@jgabton wrote:
I got a text message from public mobile to upgrade my plan. If i upgrade, will the existing add ons and freebies apply to the new plan? Many thanks

Re: Plans

popping — Wed, 19 Oct 2022 23:17:11 GMT

@jgabton wrote:
I got a text message from public mobile to upgrade my plan. If i upgrade, will the existing add ons and freebies apply to the new plan? Many thanks

@jgabton

PM plan and add-ons are independent to each other. The add-ons in your account will stay with your account. Change your plan will not affect your add-ons.

BTW, before you ask, your rewards in your account will not change after plan change.

Re: Plans

sadek — Wed, 19 Oct 2022 23:50:48 GMT

Yes, your existing add-ons will be applied to the new plan, however; the reward points can be redeemed after the first bill cycle.

Re: Plans

jgabton — Thu, 20 Oct 2022 22:27:48 GMT

Great. Many thanks fot the info