topic Re: Can’t send texts now? Wtf?. in Get Support

Can’t send texts now? Wtf?.

Asian_sensation — Tue, 04 Jan 2022 19:48:07 GMT

So just today I was trying to send a text and it wouldn’t go threw.

restarted my phone (iPhone) and still wouldn’t send. Made a call and that was fine.

Switched to my Nexus and same thing. Text won’t send, but calls work. Wtf??

checked my account and everything is fine.

So 1 month in and problems already. This is not good.

Re: Can’t send texts now? Wtf?.

Luddite — Sun, 22 Oct 2017 23:41:40 GMT

Things to do:

1. Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive: should show your PM phone number AND your iCloud email address.
2. check for a carrier update: Settings >> General >> About: accept an update if offered.

No joy: ask the moderators for assistance by clicking this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: Can’t send texts now? Wtf?.

Taekgun — Sun, 22 Oct 2017 21:38:01 GMT

Definitely sounds like a system issue with your account. You'll need the help of a moderator to get your account sorted out.

Send a private message to @CS_Agent, include your following info:
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

*** I’m here to help but I’m not a PM Moderator, so please don’t private message me with any of your account information. ***

Re: Can’t send texts now? Wtf?.

Asian_sensation — Sun, 22 Oct 2017 21:42:19 GMT

Just sent a pm to one of the mods.

If this doesn’t get fixed ASAP, I’ll be seeing ya PM

Re: Can’t send texts now? Wtf?.

Asian_sensation — Mon, 23 Oct 2017 00:23:20 GMT

3 hours later and a whole 2 pm’s and still nothing.

What a joke this **bleep** truly is.

Re: Can’t send texts now? Wtf?.

passiveegg — Mon, 23 Oct 2017 03:01:17 GMT

Did you check your self serve? it is weird that you can only make calls and not make any text. @Mary_M Please message her with your information

Re: Can’t send texts now? Wtf?.

Asian_sensation — Mon, 23 Oct 2017 06:35:23 GMT

Everything was checked on both sides and verified.

They “reset” my sim and said to try it, i did, still can’t send texts.

Replied with the results and still haven’t heard back.

Thanks PM 😕

Re: Can’t send texts now? Wtf?.

Asian_sensation — Wed, 25 Oct 2017 00:05:37 GMT

well the problem was "fixed" yesterday night.

And now here we are, not even 24 **bleep**ing hours later and the problem is back!!

Cant send texts/sms again.

This is a **bleep**ing joke!!! Im starting to see why they offer 90day plans, so they can **bleep** you with service that doesnt work.

When I was with Wind/Freedom I NEVER had this problem.

Re: Can’t send texts now? Wtf?.

koimr1 — Wed, 25 Oct 2017 19:08:49 GMT

Although you might've left PM by now, in case you haven't:

Are ALL your outgoing texts not sending or just to certain numbers?
Are you able to receive texts?
You mentioned you have an iPhone - any chance this could be due to your number still being registered to a device that you previously used with iMessage? I've never used an iPhone so I don't really have any details on that though, just seems like a potential issue.

Best of luck and hope you are either able to solve either with PM or another provider! 🙂