topic Re: Can't update sim card # in Get Support

Can't update sim card #

JSandulak — Wed, 19 Oct 2022 19:48:41 GMT

Hello I'm just wondering if anyone has ran into the issue of not being able to update/change there sim card number. My wife lost her sim card wen traveling and so we bought a new one, but everytime I enter it and press save it goes back to wanting me to enter the sim number again. I'm not sure if the website has a bug or I'm missing something but I'm pretty sure I've done the right steps.

Re: Can't update sim card #

softech — Wed, 19 Oct 2022 19:50:13 GMT

@JSandulak

Couple things to confirm, it is a brand new sim card never used? You were trying to change the SIM card from My Account?

It could be a site cache issue. Just try again using Incognito mode to login and change sim card there and see if it works

Re: Can't update sim card #

JSandulak — Wed, 19 Oct 2022 20:12:14 GMT

It is a brand new SIM card.

I tried it through the My Account. (Using her account)

No I haven't tried the incognito mode, how do you go to that?

Re: Can't update sim card #

softech — Wed, 19 Oct 2022 20:13:23 GMT

@JSandulak wrote:

No I haven't tried the incognito mode, how do you go to that?

@JSandulak are you trying to access on phone or on computer? what browser are you using?

Re: Can't update sim card #

JSandulak — Wed, 19 Oct 2022 20:19:28 GMT

@softech

I'm using my phone (google pixel 4A, same as hers)

And I'm using Brave. I also tried it on Google but same thing is happening. Could using a laptop possibly fix the issue?

Re: Can't update sim card #

dust2dust — Wed, 19 Oct 2022 20:21:51 GMT

Can you try desktop mode?

Re: Can't update sim card #

softech — Wed, 19 Oct 2022 20:32:33 GMT

@JSandulak

To launch Incognito mode for Chrome on mobile:

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DAndroid

Re: Can't update sim card #

JSandulak — Wed, 19 Oct 2022 20:32:51 GMT

That did it I used my work laptop and first try it worked and saved. Thanks so much for the help and tips, absolute life saver