topic Re: Still having no luck w/account getting in. in Get Support

Still having no luck w/account getting in.

KeltyHamilton — Wed, 19 Oct 2022 17:31:23 GMT

Good afternoon; I have tried multi times to get into my account. My main issue is that I cannot change my password. Have tried everything that Meow said and not working. Have tried going thru simon and issuing ticket but no password equals no ticket. I've waited for account to become unlocked but it doesn't seem to be happening. I keep runing into the same funnel corral and getting nowhere and I need to pay my bill because I have a Dr.'s call coming on Tuesday next week. thanks for any help in advance, kh.

Re: Still having no luck w/account getting in.

hTideGnow — Wed, 19 Oct 2022 17:33:47 GMT

HI @KeltyHamilton did you try using Incognito (Private) mode of the browser? Try it, try to reset the password and login using Incognito Mode and see if it works. Or you can also try with a different browser

Re: Still having no luck w/account getting in.

missorange — Wed, 19 Oct 2022 17:38:50 GMT

Have you tried to reset your password?

Re: Still having no luck w/account getting in.

dust2dust — Wed, 19 Oct 2022 17:41:48 GMT

I suggest using vouchers or real time payments to add money to your account. If you know your 4 digit account pin then you can use the registered in 611 as well. You can enter vouchers in 611 without the account pin.

That way, your services can be working while you try to figure out why you can't login.

Re: Still having no luck w/account getting in.

Meow — Wed, 19 Oct 2022 17:53:37 GMT

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Still having no luck w/account getting in.

SG12 — Wed, 19 Oct 2022 18:07:50 GMT

Hi @KeltyHamilton

try using the different browser,

And try changing your password.

I was having similar issue, tried it with different browser and was solved

Re: Still having no luck w/account getting in.

KeltyHamilton — Wed, 19 Oct 2022 19:23:13 GMT

Yes I already tried that it still didn't work. I wonder if it has something to do with them changing my email address last month? Anyway I tried it with the old email address and it still did not let me log in or change password,

Re: Still having no luck w/account getting in.

dust2dust — Wed, 19 Oct 2022 20:24:37 GMT

Ah. Yes. This is something that pops up on occasion. Support needs to change your email address in two places. Sometimes they forget.

Re: Still having no luck w/account getting in.

KeltyHamilton — Thu, 20 Oct 2022 14:21:25 GMT

Hi there gonna go ahead and try deleting my cookies on Edge. My last resort, lol.