topic Re: Rewards in Get Support

Rewards

WD25 — Wed, 19 Oct 2022 18:34:27 GMT

I have introduced my wife *** *** ****. And I pay with my same credit card. But I don’t get rewards

my No. *** *** ****

Wife’s No. *** *** ****

please check this

Re: Rewards

Metal1967 — Wed, 19 Oct 2022 18:22:44 GMT

@WD25 This is a public forum.. edit your post and remove your phone numbers.. help will be offered..

Re: Rewards

BKNS27 — Wed, 19 Oct 2022 18:28:55 GMT

@WD25

This is a public forum so click on the down V in the circle and remove your numbers or you will get a lot of Spam calls.

You can contact a CS_Agent to look into your Rewards by creating a ticket through SIMon Chatbot bottom of page or private message on the envelope icon above.

Re: Rewards

Metal1967 — Wed, 19 Oct 2022 18:29:26 GMT

@WD25

Hit the yellow highlighted area

Re: Rewards

hTideGnow — Wed, 19 Oct 2022 18:38:19 GMT

HI @WD25 your wife go the $10 reward yet? When she activated? it takes 72 hours for PM to put in the $10 reward for your wife.

For you, you can check your My Rewards site, depends on if you are on old or new reward. If you have old reward, you should see her phone number , last 4 digits, in a day or two. I think if you are on new rewards system, you will only see the Friend amount up by 1 point and it might take couple days to show up

Wait for a full week, if you see nothing on your end, or your wife also not see the $10 in Available fund on My Account, please have your wife to open ticket with PM CS agent , 1 ticket for both of you:

at : https://publicmobile.ca/chatbot.

Start by Typing: My rewards are missing,
Select "Public Points"
click on "Refer A friend",
then click on "Yes, I'm the referred customer',
finally click "Click here to submit a ticket" .

Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent