topic Re: Payment in Get Support

Payment

asmaobaidi — Wed, 19 Oct 2022 16:55:11 GMT

I just added money to my prepaid account for not interrupting my mobile service , but didn't still renew. Then I chose another base plan, they cut money also. How does that work?

Re: Payment

will13am — Wed, 19 Oct 2022 16:57:03 GMT

@asmaobaidi , auto renewal occurs on the day of renewal at midnight. So if you put in money early, it will sit there until renewal time. If you select a new plan and make it effective immediately, a manually forced renewal takes place.

Re: Payment

Meow — Wed, 19 Oct 2022 16:57:24 GMT

What exactly you are doing?
Adding money to your account and then changing plan???

When was your renewal day? Money has to be on account few days ahead of renewal.

Re: Payment

hTideGnow — Wed, 19 Oct 2022 17:02:16 GMT

HI @asmaobaidi did you just make a plan change ? If you make a plan change and select Change plan now, it will charge you immediately and will start the new cycle now, today

Login to My account again, check the plan details to see if it showing the new plan. check the plan cycle date, is it showing Oct 18 to Nov 17?

So, are you ok with the new plan ?

Re: Payment

asmaobaidi — Wed, 19 Oct 2022 17:29:17 GMT

I changed my plan (2.5gb 100min talk & text) then added money on 16 October. my plan would renew on October 18, at the end of day still didn't activate any plan but cut money. then when I chose another plan they also cut money for that and activated immediately. Now it is showing Oct 18 to Nov 17 second plan . My question is why cut money from the first plan? would they refund money from the first plan?

Re: Payment

dust2dust — Wed, 19 Oct 2022 17:38:32 GMT

Still trying to figure out your event timeline. You first say you changed your plan...is this saying you scheduled it for your next renewal?

Did the system "cut money" for the amount of the new plan? Did you login and not see that the new plan had been started? That's a system problem where the site does a terrible job keeping old data.

So then perhaps seeing that the plan was not changed without some tips from here to verify what you're seeing, it looks you did an immediate plan change. And of course the system "cut money".

I think due to the terrible caching of the site that you were misreading false, non-updated, old, information and made your decision. I think you should be entitled to a refund of the first charge. For that you will need to contact support.

Was that original plan you might have scheduled the $55/20gb/4G plan?

Re: Payment

asmaobaidi — Thu, 20 Oct 2022 03:20:01 GMT

Thank you so much for the response, I got in touch with customer service. They refunded the first charge.😊