topic Re: Calls and Txt in Get Support

Calls and Txt

MYSL — Wed, 19 Oct 2022 16:53:08 GMT

I can send Text and make calls but don't receive any call or text message. checked all the options including rebooting the device. need help thanks

Re: Calls and Txt

Meow — Wed, 19 Oct 2022 16:54:47 GMT

Did you recently port your number?

How long have you been PM customer?

What number other see when you call.SMS them?

Re: Calls and Txt

will13am — Wed, 19 Oct 2022 16:55:29 GMT

@MYSL , did you do a number transfer? If you did, it is possible the transfer is in progress of failed.

Re: Calls and Txt

walker1 — Wed, 19 Oct 2022 16:56:04 GMT

@MYSL

If you recently activated, those are the last things to work properly.

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 16:56:18 GMT

I am using the same network from last 2 years

Re: Calls and Txt

Outdoorsman — Wed, 19 Oct 2022 16:57:30 GMT

@MYSL hi did you just activate and transfer your number from another provider? if so you need to leave old sim in your phone to receive porting request text, you have 90 minutes to reply yes

Re: Calls and Txt

walker1 — Wed, 19 Oct 2022 16:59:33 GMT

@MYSL

Check out if your phone and apps need any updates.

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:02:33 GMT

@walker1 every thing is updated just asking to upgrade icloud .

Re: Calls and Txt

hTideGnow — Wed, 19 Oct 2022 17:05:03 GMT

Hi @MYSL try to reseat the sim card with a reboot. It happens to me before too and that fixed it

And is data working?

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:07:25 GMT

i have tried this not working. Data is working. calls directly going to voice mail.

Re: Calls and Txt

hTideGnow — Wed, 19 Oct 2022 17:13:22 GMT

HI @MYSL did you try your sim card in another phone?

did you go to another area and try the service ?

And you logged into My Account and confirmed your account status is active?

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:13:39 GMT

in the phone tab voicemail tab is marked red like when you have new msg

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:15:42 GMT

didn't check in other phone.

not yet staying in the same area.

yes, i have checked its active.

i can make calls and text. but cant receive

Re: Calls and Txt

walker1 — Sat, 29 Oct 2022 17:14:55 GMT

@MYSL

Check to see that you didn't turn on the " do not disturb" feature on your phone, by mistake. It happens sometimes too.

Edit.... You might want to get a ticket started for a CS Agent.

They may have to reprovision your sim card for you from their end.

So you don't waste anymore of your time.

[CSAs were needed ........... Luddite]

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:21:54 GMT

checked already it not on "do not disturb"

how i can get a ticekt from Cs Agent

Re: Calls and Txt

walker1 — Wed, 19 Oct 2022 17:23:18 GMT

@MYSL

Use the chat bubble at the bottom of the page or send private message to CS_Agent

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 17:26:30 GMT

chatbot>> is this chat bubble?

Re: Calls and Txt

BKNS27 — Wed, 19 Oct 2022 18:17:14 GMT

@MYSL

One of my friend had the same problem where they can send and receive text but incoming calls goes to VM.

It was a provisional backend problem that a CS_Agent can fix.

You can contact them by creating a ticket on SIMon Chatbot or private message them with the envelope icon.

Re: Calls and Txt

MYSL — Wed, 19 Oct 2022 18:30:17 GMT

Thanks have sent the msg to agent waiting for the reply.

Re: Calls and Txt

hTideGnow — Thu, 20 Oct 2022 02:08:28 GMT

@walker1 wrote:
@MYSL
Use the chat bubble at the bottom of the page or send private message to CS_Agent

HI @walker1 the chat bubble is long gone.. at least 6 months