topic Re: Payment of account in Get Support

Payment of account

Jackbrownell — Wed, 19 Oct 2022 17:00:57 GMT

Recently I haven’t been getting payment notices together with thanks for payment. I am on automatic payment plan linked to my credit card. I want to confirm that I’m still registered to the plan.

Re: Payment of account

hTideGnow — Wed, 19 Oct 2022 17:03:27 GMT

HI@Jackbrownell first, is your service working?

You can call *611 and it will tell you if your plan is active and when is your next renewal date

you can also login to My Account site and check if your account status is active and check the plan cycle date

Re: Payment of account

RossN — Wed, 19 Oct 2022 17:03:58 GMT

@Jackbrownell hi those texts are sent to everyone

Re: Payment of account

Meow — Wed, 19 Oct 2022 17:08:38 GMT

You SHOULD get such SMS every 30 days if your account is active unless you are blocking SMS from 611.

Re: Payment of account

BKNS27 — Wed, 19 Oct 2022 18:20:34 GMT

@Jackbrownell

You can login to your account and check if AutoPay is Enabled and if your account is Active.

If AutoPay is disabled, just turn it back on. Seems that the system disable on some members account.