topic Problem logging in when buying a phone in Get Support

Problem logging in when buying a phone

SueM — Wed, 19 Oct 2022 21:04:09 GMT

Yesterday I purchased a pre-owned phone and wanted to take advantage of the current Fall promo of a $30 credit on my next bill but could find no way to sign in to connect the purchase with my account.

I have no issues signing in to reach "My Account" and "My Rewards" but I cannot find a way to purchase from either of those selections.

I ended up going back to the main Public home page and make the purchase as a guest.

Any thoughts on why I cannot connect my purchase with my account and how I might get it connected after the fact?

Thanks

Re: Problem logging in when buying a phone

dust2dust — Wed, 19 Oct 2022 15:51:01 GMT

Did you use the same email in the purchase as your registered account email? That's the link.

Re: Problem logging in when buying a phone

hTideGnow — Wed, 19 Oct 2022 16:05:28 GMT

HI @SueM the CPO site is another completely different system. The username/password on My Account do not sync over there

To take advantage of the $30, as long as you use the same email address to purchase, PM would be able to match up the email on My Account and deposit the bonus