topic Re: Email in Get Support

Email

Lyson1 — Wed, 19 Oct 2022 14:21:46 GMT

I want to login to my account to change my credit card to make a payment, but They want to make sure it’s me… so send a sms or email.. but no option to chose sms instead of email. And I don’t have access to that email anymore to receive the confirmation number to identify that it is really me!!

Re: Email

Yummy — Wed, 19 Oct 2022 14:26:28 GMT

If you cannot log in due to invalid email or forgotten password, contact agent to assist you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Email

Outdoorsman — Wed, 19 Oct 2022 14:38:57 GMT

@Lyson1

hi to change email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

check your community envelope top right corner for a reply

Re: Email

will13am — Wed, 19 Oct 2022 14:39:03 GMT

@Lyson1 , is your account suspended at the moment. You won't be able to receive SMS 2FA unless the account is active. Please change your email address as already suggested.

Re: Email

Lyson1 — Wed, 19 Oct 2022 15:45:10 GMT

How do I change my email if I can’t get into my account?

Re: Email

Lyson1 — Wed, 19 Oct 2022 15:50:16 GMT

Thanks!

Re: Email

dust2dust — Wed, 19 Oct 2022 15:53:48 GMT

If you're not seeing the SMS option then that means you're currently suspended. You can buy vouchers or use real time payments in some stores. Then use 611 to enter the voucher. That way your account will reactivate and you can then use the SMS option.

Now you can change the credit card.

Then you might want to ask support to change the registered email.

Re: Email

BKNS27 — Wed, 19 Oct 2022 16:04:06 GMT

@Lyson1

You will need to contact a CS_Agent to have your email address change by private messaging or create a ticket through SIMon Chatbot on this Community page.