topic Voucher in Get Support

Voucher

Momma72 — Wed, 19 Oct 2022 12:34:00 GMT

I bought two prepaid vouchers, one for 30 and one for 50, 11 mins later I call to put on my account . 30 goes on, 50 said code was already used. Now it's been two days and can't get anyone to fix it. I wanted the full 70$ plan, I've already used 10 for extra data to submit tickets, and nothing. How do you stay with a company like this?

Re: Voucher

Outdoorsman — Wed, 19 Oct 2022 12:40:55 GMT

@Momma72

hi you need the help of a service rep they should be able to fix it

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Voucher

Dunkman — Wed, 19 Oct 2022 13:02:59 GMT

@Momma72

Have you tried entering your voucher by dialing 611 on your phone?

If via self service account, try a different web browser, clear cache or incognito mode. The website is finicky at times.

If you have not heard back from customer service agent via ticketing system, you can private message the CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437