topic Can't Login in Get Support

Can't Login

catgrey — Wed, 19 Oct 2022 06:00:23 GMT

Hello,

I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on Chrome, and even went into incognito Chrome. Nothing is working. Please help, I've got a few messages from Public Mobile being like could not renew plan as card was declined, but I can't get into my account and actually update it.

Thanks in advance!

Re: Can't Login

computergeek541 — Wed, 19 Oct 2022 06:03:49 GMT

@catgrey wrote:
Hello,
I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on Chrome, and even went into incognito Chrome. Nothing is working. Please help, I've got a few messages from Public Mobile being like could not renew plan as card was declined, but I can't get into my account and actually update it.
Thanks in advance!

When the site is down, all you can do is wait. Please try again at another time. I can confirm that Self Serve isn't working (for anyone).

Re: Can't Login

BKNS27 — Wed, 19 Oct 2022 08:20:27 GMT

@catgrey

The self serve website is up and running so try login.