topic Re: My data doesn't work!!! in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57478#M60823 <P>Great to hear that worked! (Too bad yesterday's add on didn't work, would have saved you a bit of trouble <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ) Please go ahead and mark the thread as solved.</P> Wed, 29 Jun 2016 13:07:36 GMT JaK 2016-06-29T13:07:36Z My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57471#M60817 My data in my phone stopped working yesterday. I'm in the GTA. I can make calls and sms text only Tue, 04 Jan 2022 19:48:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57471#M60817 Phs 2022-01-04T19:48:01Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57472#M60818 <P>Basics first, are you sure that data is still turned on on your phone? Have you checked to see if you still have data left on your plan? Have you power cycled your phone?</P><P>&nbsp;</P><P>You say that you can make calls and sms texts only, by that I take it that you can't make mms texts? (That would point more to a data not on type problem, as you need data on for mms but it doesn't use data from your plan.)</P> Wed, 29 Jun 2016 11:54:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57472#M60818 JaK 2016-06-29T11:54:49Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57473#M60819 Yes. All the basics are taken care of. I can send pictures over text. I can't send an iMessage. My phone shows I'm connected to LTE public mobile but no connection.<BR /><BR />A carrier update popped up on my phone and I selected to update now but nothing happened. Wed, 29 Jun 2016 12:05:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57473#M60819 Phs 2016-06-29T12:05:36Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57474#M60820 If I run out of data on my plan would this happen? Yesterday I got a 95% text so I purchased 1gb add on. But when I look now, the add on wasn't purchased, just the money was put into my account. So I just purchased more data now. How long before the extra data normally becomes available? Wed, 29 Jun 2016 12:14:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57474#M60820 Phs 2016-06-29T12:14:11Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57475#M60821 <P>If you can send picture texts, then basic data is working, not sure how iMessage works. Yes, if you ran out of data on your plan that fits. Add-ons are normally available pretty quick, almost instantaeous, but you may need to power cycle your phone to see them. If you don't see anything within the next hour or 2, maybe one of the moderators can take a look..&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/10123">@Kalla_A</a>,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/9663">@Shazia_K</a>,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/10779">@Mary_M</a></P> Wed, 29 Jun 2016 12:34:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57475#M60821 JaK 2016-06-29T12:34:23Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57476#M60822 The add on worked. I had to power cycle my phone. I did attempt to purchase the add on yesterday. Not sure why it didn't apply tho. Thx. Wed, 29 Jun 2016 12:39:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57476#M60822 Phs 2016-06-29T12:39:15Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57478#M60823 <P>Great to hear that worked! (Too bad yesterday's add on didn't work, would have saved you a bit of trouble <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ) Please go ahead and mark the thread as solved.</P> Wed, 29 Jun 2016 13:07:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57478#M60823 JaK 2016-06-29T13:07:36Z Re: My data doesn't work!!! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57521#M60824 <P>Glad to hear you're up and running again,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/11829">@Phs</a>, and welcome to the community!</P><P>&nbsp;</P><P>Great troubleshooting,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/7773">@JaK</a>!</P> Wed, 29 Jun 2016 19:34:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-data-doesn-t-work/m-p/57521#M60824 srlawren 2016-06-29T19:34:31Z