topic Re: Cannot update credit card information in Get Support

Cannot update credit card information

tracytrann — Tue, 18 Oct 2022 23:58:24 GMT

Hello,

Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later."

I tried clearing cache, etc, but doesn't appear to be a browser issue.

Yes, I am using the correct credit card number, expiry date, CVV.

Re: Cannot update credit card information

softech — Wed, 19 Oct 2022 00:00:30 GMT

@tracytrann did you try Incognito mode or try on another browser?

But you might have already tried too many times. Just want another 2 hours first, then using Incognito mode or other browser to try once more

Re: Cannot update credit card information

hairbag1 — Wed, 19 Oct 2022 00:00:31 GMT

Log in to your account using a different web browser...Firefox works here. Also, clear cache files and log in using incognito mode/

Re: Cannot update credit card information

hTideGnow — Wed, 19 Oct 2022 00:01:57 GMT

HI @tracytrann clear cache should work

But since you tried and not good, please use Incognito/Private mode or try on another machine/phone

Re: Cannot update credit card information

Lehaha — Wed, 19 Oct 2022 00:29:26 GMT

How about if turn off your phone and turn on again, sometimes this can fix lot of problems:)

Re: Cannot update credit card information

37800606m — Wed, 19 Oct 2022 04:09:17 GMT

You may have already done this but I'm just going to say in case you haven't...

You need to remove your previous card before adding your new one and then it should all work

Re: Cannot update credit card information

Luddite — Fri, 28 Oct 2022 21:25:48 GMT

@37800606m wrote:
You may have already done this but I'm just going to say in case you haven't...
You need to remove your previous card before adding your new one and then it should all work

@37800606m FYI: currently only CSAs can remove a credit card. The best you can do without their help is turn off autopay.