topic Re: Over charged in Get Support

Over charged

tp0436 — Wed, 19 Oct 2022 03:44:00 GMT

I did pay 6$ monthly for a few months, for any reason PM charged 7$ this month. Want a credit.

Re: Over charged

JL9 — Wed, 19 Oct 2022 03:44:36 GMT

What plan do you have? and what promos and rewards do you have?

Re: Over charged

tp0436 — Wed, 19 Oct 2022 03:50:04 GMT

I have 15$ plan, I referred 3 friends, 4 years with PM, pay by credit card

Re: Over charged

tp0436 — Wed, 19 Oct 2022 03:57:37 GMT

Reward 3$ a few months ago, this month goes down to 2$

Re: Over charged

computergeek541 — Wed, 19 Oct 2022 04:21:59 GMT

self solution removed

Re: Over charged

BKNS27 — Wed, 19 Oct 2022 04:34:52 GMT

@tp0436

Did one of your friend referral ported over to another carrier?

This could be the reason for the addition $1 change to your monthly bill.

Re: Over charged

darlicious — Wed, 19 Oct 2022 08:19:49 GMT

@tp0436

Log into your rewards account. How many phone numbers (last 4 digits) do you see? Does it match the $$ amount? If you see 3 phone numbers but only $2 then one of your friends is suspended for nonpayment. If you see only 2 phone numbers and $2 check your text messages from 611 sent at midnight eastern. If you have one telling you that "your rewards may be less on your next renewal due to one of your referral account's inactivity" then one of your referral's has suspended their account via lost/stolen. If you see only two phone numbers with no messages from 611 then it is likely one of your referral's have ported out to a new provider.

Re: Over charged

missorange — Wed, 19 Oct 2022 12:46:28 GMT

you can go to "Reward", after you log in, you will see the details, if the referral switch to other provider, you will lose $1 for each.

Re: Over charged

tp0436 — Wed, 26 Oct 2022 13:15:29 GMT

Thank you for your answers, they are excellent. However my 3 friends are still there.