topic Re: Plan upgraded in Get Support

Plan upgraded

Redan — Tue, 04 Jan 2022 09:56:56 GMT

I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

Re: Plan upgraded

JK8 — Sat, 04 Dec 2021 05:07:44 GMT

@Redan wrote:
I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

When was your renewal date? If you chose change plan immediately ….you will be charged again.

Re: Plan upgraded

computergeek541 — Sat, 04 Dec 2021 05:08:19 GMT

@Redan wrote:
I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

Did you perform an immediate plan change? If so, the payment and time remaining on the original plan has been forfeited.

Re: Plan upgraded

Anonymous — Sat, 04 Dec 2021 05:09:51 GMT

@Redan : Do you possibly see that extra payment in your Available Funds?

Re: Plan upgraded

HALIMACS — Sat, 04 Dec 2021 12:17:42 GMT

@Redan wrote:
I change my plan a few minutes ago and the system take my money twice. Need help to get a refund

@Redan

A few things may be happening here:

If you performed an immediate plan change, as opposed to allowing your current cycle to expire before renewing to the changed plan, you may see funds being taken on a renewal in addition to the immediate plan change
If you had (by accident) made 2 payments, you'll almost surely see the 'excess' payment displaying under available balance here
It may be also possible that the extra payment is displaying under your payment card's unauthorized (or pending) charges and it may drop off after the plan change payment has settled.

Re: Plan upgraded

Anonymous — Sat, 04 Dec 2021 16:59:36 GMT

@Redan

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

and check it out your new plan in your account,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

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