topic Re: Automatic monthly payment in Get Support

Automatic monthly payment

Taty — Tue, 18 Oct 2022 20:18:18 GMT

Hi,

How can I make Public Mobile payments every month automatically?

Thanks

Re: Automatic monthly payment

dabr — Tue, 18 Oct 2022 20:27:48 GMT

@Taty Log into your self serve account and select the Payments option from the left hand side of page, then Manage My Payments Method and add your payment card and enable (toggle) pre-authorized payments option. PM accepts Visa Debit/MC or MC, Visa or Amex.

Re: Automatic monthly payment

computergeek541 — Tue, 18 Oct 2022 20:28:54 GMT

@Taty wrote:
How can I make Public Mobile payments every month automatically?

If you're a new customer, you're already on the automatic payment system. Public Mobile enables that option for all new customers.

Re: Automatic monthly payment

darlicious — Tue, 18 Oct 2022 20:28:46 GMT

@Taty

Go Iinto your self serve account and add your credit or debit/credit card under the payments section "manage my card" or "sign up for pre-authorized payment" (not sure what it says with no card on file?) Add your card details and save. Payments will be taken every 30 days. You may want to top up manually after you add your card just to ensure your card works. Your next renewal will come out of your available funds and after that it will charge your card upon renewal. Make sure you clear your browser, cache, cookies before logging in to add your payment card.

Re: Automatic monthly payment

dust2dust — Tue, 18 Oct 2022 20:37:20 GMT

A key piece of understanding just touched on above is that this place is a 30 day plan. Not monthly. So you've received the instructions for setting up the automatic payment. That will happen every 30 days.

It also sometimes fails. Maybe that's what happened to you just recently.

Re: Automatic monthly payment

Yummy — Tue, 18 Oct 2022 21:14:06 GMT

Enable pre-authorized Payments.