topic Re: plan in Get Support

plan

patclemens — Tue, 18 Oct 2022 19:31:21 GMT

why did my plan not renew ?? I have been on pre-authorized payment ...

Re: plan

computergeek541 — Tue, 18 Oct 2022 19:32:57 GMT

@patclemens wrote:
why did my plan not renew ?? I have been on pre-authorized payment ...

If you try to use the service, has it stopped working? If the service has stopped working, you will need to pay manually to get it working again. Public Mobile's pre-authorized payment systems sometimes fail.

Re: plan

hTideGnow — Tue, 18 Oct 2022 19:33:40 GMT

Hi @patclemens yes, Pre-authorized payment likely failed. It should work find most the time but once in awhile, it screws up. LoL

Please login to My Account and make a manual payment. Click Really my plan and then make payment with Amount Due

Re: plan

darlicious — Tue, 18 Oct 2022 19:44:13 GMT

@patclemens

Looks like your "IT" ?!! Autopay fails occasionally.....any chance your card expired? Change to a higher plan? Stormy night? Other bill payments last night? Address change? Or no reason at all. Login using secret/ incognito mode and make a payment. Download your receipt/invoice it's the only opportunity you get to do so.