topic Public SIM card in Get Support

Public SIM card

christine232 — Sun, 30 Oct 2022 14:03:16 GMT

I registered with Public last night. Inserted new Sim card ordered through public and it is not being recognized. I checked the number inserted at registration and it's correct. I restarted my phone. I removed the sim card and reinserted and restarted phone...scrolling across top of phone screen..No SIM card emergency calls only.

Re: Public SIM card

Meow — Tue, 18 Oct 2022 16:48:10 GMT

Did you actually activate your SIM?

Did you create self-serving account?

Can you log in to your PM account and see status of your account/plan?

Did your phone ever work with any SIM before?

Did you get phone as brand new or bought used (could be locked/blacklisted)?

Re: Public SIM card

darlicious — Tue, 18 Oct 2022 16:44:14 GMT

@christine232

Do you have another phone you can test the Sim card in?

Re: Public SIM card

hairbag1 — Tue, 18 Oct 2022 16:44:16 GMT

Could it be that your cell phone is locked to previous network....https://www.cellphones.ca/cell-phones/p/is-your-phone-unlocked/

Is this a new phone also ? If it's a 2nd hand phone, could it be reported stolen or blacklisted.