topic Plan usage versus add on usage in Get Support

Plan usage versus add on usage

gmaude — Tue, 18 Oct 2022 16:20:44 GMT

Hi, I have reached 75% of my monthly plan usage for data. However, when I log in to Public Mobile self serve, it seems to show that I have add-on data usage available. I didn't buy any add-on data usage this month. So, is this from a previous month? And can I use it this month? Thanks.

Re: Plan usage versus add on usage

Meow — Tue, 18 Oct 2022 16:24:21 GMT

Add-ons will stay on your account until you use them fully. They do not expire. Except US add-ons which last 10 days only from the moment you purchase them.

So yes, you can continue to use data add-on this month too until it goes to zero.

Re: Plan usage versus add on usage

hairbag1 — Tue, 18 Oct 2022 16:37:23 GMT

Perhaps you have data remaining from previous More is Merrier data gift.

Re: Plan usage versus add on usage

missorange — Tue, 18 Oct 2022 18:01:39 GMT

For Add on data, yes, you can roll over to next months, but this is not your data from previous month. Perhaps this might be a gift from Public mobile in Christmas.