topic Account suspended in Get Support

Account suspended

MP8 — Tue, 18 Oct 2022 16:09:33 GMT

My account is suspended, I have used auto pay for years. never missed a payment, and the payment was taken from my bank as usual, however my phone won't work and now says I am suspended... Any idea why? Ironically I was planning to add 2 cellphones to my plan today.

Re: Account suspended

hairbag1 — Tue, 18 Oct 2022 16:16:50 GMT

First off...you can't add more cellphones to your plan. Each cell number needs its own sim and its own account set-up.

Sometimes autopay fails ..double check and make sure phone isn't working. Try cycling airplane mode on then off.

Re: Account suspended

MP8 — Fri, 28 Oct 2022 20:30:33 GMT

Should have worded it better, was going to set up 2 cellphones. tried all these. finally got a hold of a live agent and they fixed it on their end after a few resets 🙂

[Contact CSAs, eh .............. Luddite]

Re: Account suspended

MissErika — Tue, 18 Oct 2022 18:08:20 GMT

The same thing JUST happened to me. Have been using autopay for years, and this Monday was account was suspended because of "no payment". I ended up having to log into my account, re-add the same credit card, and that worked for my account to be un-suspended. There was absolutely no reason for it. Luckily, I wasn't traveling, because this could've caused some actual issues.