topic Instant top up in Get Support

Instant top up

dorisvill — Tue, 18 Oct 2022 13:45:16 GMT

I want to top up my data but can’t seem to find the option for it. I don’t wanna be stranded while driving .

Re: Instant top up

darlicious — Tue, 18 Oct 2022 13:27:07 GMT

It's on your plans and add ons page in your self serve account. Go to change plan. Scroll down to find the add ons. Or call 611 if you know your 4 digit account PIN # and you can purchase data with your payment card on file.

Re: Instant top up

Meow — Tue, 18 Oct 2022 14:14:18 GMT

You cannot top up DATA only. You can buy data add-on or add funds to your account.

You can do that logging to your account and then either charging your credit card or apply voucher.

Other way is to call 611 and adding finds with cards on file (or voucher).

Re: Instant top up

Dunkman — Tue, 18 Oct 2022 14:06:40 GMT

@dorisvill

If you consistently needing to top up your data, you may want to change plans with a higher data allotment. 1GB for $15 is expensive especially if you need to purchase frequently. You can change plans immediately but PM does not pro-rate plans (ie. you will lose whatever is remaining in your original plan).

Here is some more info about purchasing add on:

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve