topic Re: account suspended in Get Support

account suspended

fetadien — Tue, 18 Oct 2022 09:10:15 GMT

i was outside of the country now i will return I'm inquiring regarding my account it was suspended temporarily I hope, so

Can you please confirm whether is temporarily suspended or not? in order to avoid useless paying

thank you for your help in advance

Re: account suspended

cellphoneuser1 — Tue, 18 Oct 2022 10:07:40 GMT

@fetadien Are you asking if you were paying while gone or are you asking if you still have an account? Accounts can only be suspended 90 days or the account closes

Re: account suspended

HALIMACS — Tue, 18 Oct 2022 10:11:26 GMT

@fetadien

Call *611 from your device to hear the status.

Alternatively, if you can log into the self-serve site to access account, you're still able to resume service and it has not been permanently deactivated.

Re: account suspended

darlicious — Tue, 18 Oct 2022 11:24:08 GMT

@fetadien

Call 1 855 4PUBLIC and enter your 10 digit phone number. You will hear your basic account info including its status (active or suspended), renewal and/or reactivation date (or deactivation date depending how you look at it.) Make sure you pay in full and reactivate before that date.

Re: account suspended

fetadien — Tue, 18 Oct 2022 11:25:40 GMT

thanks for have letting me know

Re: account suspended

fetadien — Tue, 18 Oct 2022 11:33:50 GMT

I m asking if I will make payment whilst my account is temporarily suspended, can it be reactivated? because the last time I changed my plan, it was mentioned that the number of days will be reduced to 30 days instead of 90 days if the payment is not made.

Re: account suspended

darlicious — Tue, 18 Oct 2022 12:37:25 GMT

@fetadien

Were you previously on a grandfathered 90 day plan? If you changed plans then your only choice was a 30 day plan. This has no affect on the 89/90 days of suspension allowed without paid service before an account is canceled and deactivated.