topic Re: I would like to activate my number in Get Support

I would like to activate my number

Warda — Tue, 18 Oct 2022 01:10:54 GMT

I would like to activate my phone number but unfortunately, it’s been a while and now it’s not allowing me to go to my account or get a ticket. what should I do?

Re: I would like to activate my number

darlicious — Tue, 18 Oct 2022 01:15:03 GMT

@Warda

As long as you have not been suspended for 90 days then you can pay and reactivate your plan thru 611. See this post for how to do so...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: I would like to activate my number

Warda — Tue, 18 Oct 2022 01:15:47 GMT

Thank you 🌹

Re: I would like to activate my number

darlicious — Tue, 18 Oct 2022 01:17:02 GMT

@Warda

Your welcome. If you run into any issues we are here to help.

Re: I would like to activate my number

Warda — Tue, 18 Oct 2022 01:21:07 GMT

Actually, it's been suspended for more than 90 days. Do I have another option to activate it?

Re: I would like to activate my number

darlicious — Tue, 18 Oct 2022 01:22:04 GMT

@Warda

Like 91 days? Or more than that?

Re: I would like to activate my number

BKNS27 — Tue, 18 Oct 2022 01:22:30 GMT

@Warda

Unfortunately if you haven’t kept up with payment 90 days or longer. Your account will be closed and SIM is dead.

How long ago was your account suspended?

You need to purchase a new SIM and pick a new number.

You can create a ticket by go to SIMon Chatbot on the bottom of page.

Re: I would like to activate my number

Warda — Tue, 18 Oct 2022 01:22:39 GMT

More than that

Re: I would like to activate my number

Warda — Tue, 18 Oct 2022 01:24:08 GMT

Ooh okay, thank you so much

Re: I would like to activate my number

darlicious — Tue, 18 Oct 2022 01:28:55 GMT

@Warda

I sent you a private message.