topic Re: Phone returns in Get Support

Phone returns

KeithHehn — Tue, 18 Oct 2022 00:13:08 GMT

I need to return this phone but I do not have the order number so I cannot submit a ticket

i am at my

Re: Phone returns

hTideGnow — Tue, 18 Oct 2022 00:15:36 GMT

Hi @KeithHehn PM would have sent you at email for the order, check that

If cannot find it still, just message them open ticket first, they will try to help and look up from email address or shipping address

message them herehttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone returns

darlicious — Tue, 18 Oct 2022 00:59:51 GMT

@KeithHehn

The important thing is to send them a request to return the phone that is received and documented within 30 days of the purchase. Take a screenshot of your private message to customer support requesting to return the phone. After that just check in daily for their reply if you don't hear back from them in the next hour.