topic Re: Phone not working in Get Support

Phone not working

condambroso — Tue, 18 Oct 2022 05:21:24 GMT

Why does my phone not recieve incoming calls sometimes and my text messages sometimes wont send out

Re: Phone not working

Meow — Mon, 17 Oct 2022 21:58:02 GMT

Similar question could ordinary dude ask auto-mechanic: I cannot start car! What is wrong? WHO knows? Maybe your SIM is loosing contacts, maybe your phone is dying, maybe cell tower is acting up...

Reboot phone, re-seat SIM; clean SIM port; try your SIM in another phone, many things you could try on your own. Mobile phones are work of Devil so live with it 😈😱🤕

Re: Phone not working

hairbag1 — Mon, 17 Oct 2022 22:20:03 GMT

@condambroso...

log in to your account to confirm which plan you have. If you have the $15 plan...it has only limited outgoing calls to anywhere in Canada. Checking your voicemail uses up somma those minutes too. You can buy the $5 / 500 minutes of Canada wide calling add-on to be used if you run outta regular plan minutes. If you don't use all the add-on minutes when regular plan renews...those add-on minutes just roll over until you need them again. I have some unused add-on minutes from a year ago.

Let us know which plan you have and we can make other suggestions too.

Turn data on to see if that helps with the text message issue.

Re: Phone not working

darlicious — Tue, 18 Oct 2022 13:13:16 GMT

@condambroso

After rebooting your phone toggle airplane mode on/off. This will give you a brand new connection to the network. It sounds like you have a poor connection to the network.

@hairbag1

The issue is with receiving calls....not sending them. Having data enabled would only help with MMS it makes no difference with SMS texts.