topic Re: 2GB Fiona text a scam? in Get Support

2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 18:57:40 GMT

I've been trying to activate the 2GB Fiona data that I was texted and the link takes you to a dead eventbrite page. Can't seem to get an answer or contact anyone for help

Re: 2GB Fiona text a scam?

Metal1967 — Mon, 17 Oct 2022 19:00:14 GMT

@nflfan92 Apparently was a time sensitive offer.. plus you needed to have an area code in the affected areas

Re: 2GB Fiona text a scam?

computergeek541 — Mon, 17 Oct 2022 19:00:59 GMT

@nflfan92 wrote:
I've been trying to activate the 2GB Fiona data that I was texted and the link takes you to a dead eventbrite page. Can't seem to get an answer or contact anyone for help

A Message was sent by Public Mobile to some customers. If you're unable to redeem the 2GB, please open a ticket using the chatbot to ask a customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: 2GB Fiona text a scam?

dabr — Mon, 17 Oct 2022 19:03:17 GMT

@nflfan92 The promo was for a limited period, so not sure if it's already expired. If you were unable to add to the promo box in the Plans/Add-on page, then submit a ticket via chatbot or private message and see if customer support can still give it to you. Here's couple of links, try chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2GB Fiona text a scam?

hTideGnow — Mon, 17 Oct 2022 19:02:51 GMT

hi @nflfan92 no scam, but it expired. It expired 7 days after they first sent you the text

Re: 2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 19:03:28 GMT

Charbot doesn't recognize the question

Re: 2GB Fiona text a scam?

will13am — Mon, 17 Oct 2022 19:03:46 GMT

@nflfan92 , applying the promo code does not involve using an activation link or going to an external site. Login to your self serve account and go to plans and addon tab, enter 2GBFiona into the promo code box on the lower right. If this does not work then initiate a support ticket as suggested earlier.

Re: 2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 19:04:05 GMT

I live in PEI and its pretty unfair to offer a time sensitive code to people with no power. Greasy

Re: 2GB Fiona text a scam?

computergeek541 — Mon, 17 Oct 2022 19:07:17 GMT

@nflfan92 wrote:
Charbot doesn't recognize the question

The chatbot isn't going to understand all questions. The key thing is to use it to open a ticket.

Re: 2GB Fiona text a scam?

hTideGnow — Mon, 17 Oct 2022 19:07:37 GMT

Hi @nflfan92 message them and discuss about it, maybe they will understand and give it back to you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2GB Fiona text a scam?

Metal1967 — Mon, 17 Oct 2022 19:08:20 GMT

@nflfan92 @Send a message csa agents.. if you’re entitled they’ll probably accommodate

Re: 2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 19:08:27 GMT

trying to but not getting responses in private messages

Re: 2GB Fiona text a scam?

hTideGnow — Mon, 17 Oct 2022 19:11:26 GMT

Hi @nflfan92

remember to check your Community Inbox on top

they usually reply on the same day. I always message the. again if I do t get anything for 24 hours.

Re: 2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 19:13:04 GMT

they asked me to verify my identity through a link then let them know in the chat I verified my identity and Rafael isn't responding any more

Re: 2GB Fiona text a scam?

computergeek541 — Mon, 17 Oct 2022 19:14:49 GMT

@nflfan92 wrote:
they asked me to verify my identity through a link then let them know in the chat I verified my identity and Rafael isn't responding any more

You'll need to wait for another response from a CSA. The identity verification quetsion is suprising because that is one of the main reasons that Public Mobile wants customers to use the chatbot.

Re: 2GB Fiona text a scam?

nflfan92 — Mon, 17 Oct 2022 19:15:42 GMT

I'm feeling pretty ripped off and maybe paying extra money for a real person to ask question to isn't a bad idea