topic Re: sim card in Get Support

sim card

carl66 — Mon, 17 Oct 2022 15:13:51 GMT

ordered a sim card 3 weeks ago and still haven't recieved it , why would i sign up for a monthly contract when you can't even get a card to me?

Re: sim card

will13am — Mon, 17 Oct 2022 15:15:05 GMT

@carl66 , use this link to send a private message to the CSAs to have them follow up on your order.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

hairbag1 — Mon, 17 Oct 2022 15:36:33 GMT

BTW...there's no traditional "monthly contracts" here at Public Mobile. When you start your account...it's duration is 30 days. You can re-up for another 30 after that OR bail and go elsewhere without penalty.

If you have a larger shopping mall nearby...see if there's a Telus / Kodoo kiosk. They might have sim for you.

Welcome to PM and $aving $$

Re: sim card

barrascuk — Mon, 17 Oct 2022 15:43:19 GMT

@hairbag1 wrote:

If you have a larger shopping mall nearby...see if there's a CORPORATE Telus / Kodoo kiosk.

Re: sim card

Yummy — Mon, 17 Oct 2022 16:07:02 GMT

It all depends on Canada Post. PM does its part on time but delivery does not depend on them.

Re: sim card

barrascuk — Mon, 17 Oct 2022 16:21:12 GMT

@carl66 wrote:
ordered a sim card 3 weeks ago and still haven't recieved it , why would i sign up for a monthly contract when you can't even get a card to me?

I suspect not a PM issue or a Canada Post issue.

Re: sim card

JL9 — Mon, 17 Oct 2022 18:15:39 GMT

Long delays between ordering and receiving your sim card is not new, you can search it and find hundreds of threads of unhappy people who lose patience (and rightfully so). As suggested in all of those threads going an alternative route to get your sim will be much quicker and potentially cost effective. It used to be much better and had a bunch of options before PM took some of those options away, but you should still be able to find it at some places including koodo/telus, just make sure you call ahead to confirm they are in stock.