topic Re: Inaccurate Data Usage in Get Support

Inaccurate Data Usage

drev — Mon, 17 Oct 2022 06:27:53 GMT

Hi! My Public Mobile > Account > Plans and Usage shows that I've already used 2.34 GB of my 3 GB plan, despite having only renewed my plan a few days ago. When I checked my Usage Plan, it also shows that I've only used < 300MB after the renewal - how can I get this corrected?

Re: Inaccurate Data Usage

cellphoneuser1 — Mon, 17 Oct 2022 06:35:30 GMT

@drev wrote:
Hi! My Public Mobile > Account > Plans and Usage shows that I've already used 2.34 GB of my 3 GB plan, despite having only renewed my plan a few days ago. When I checked my Usage Plan, it also shows that I've only used < 300MB after the renewal - how can I get this corrected?

Call 611 to find out true usage. Self Serve can show old usage details. Click the refresh icon. If no luck, log out and log in to see if it gets updated.

Re: Inaccurate Data Usage

Nezgar — Mon, 17 Oct 2022 07:54:21 GMT

Try clicking the little circle arrow icon in the bottom right corner of the Plan usage "widget" in the self serve portal:

Re: Inaccurate Data Usage

paigedoskas — Mon, 17 Oct 2022 15:00:55 GMT

I am currently having the same issue with my plan. Following

Re: Inaccurate Data Usage

softech — Mon, 17 Oct 2022 15:08:13 GMT

@paigedoskas try it.. the refresh spinner or Incognito mode should give you the realy reading