topic Re: New activation not working in Get Support

New activation not working

BX3 — Mon, 17 Oct 2022 02:08:05 GMT

Hello, I am at my wits end with trying to figure out why this new activation will not activate. I have restarted. I have reset. I have been in communication with the community on my other acct. i have turned the phone on and off. I have contacted the old provider, I have waited hours after receiving yet another email/number/code to punch in. I have put the SIM card into another phone, does not work. I believe at this point it is crap

Re: New activation not working

hTideGnow — Mon, 17 Oct 2022 02:07:07 GMT

Hi @BX3 pls remove the sim card number, it is dangerous to post in open forum like here

Can you confirm if you can

1, make outbound calls and text

2. can you receive inbound calls ot text

3. does data work?

4. any signal bars??

Re: New activation not working

BX3 — Mon, 17 Oct 2022 02:12:22 GMT

Thank you! I thought it was going via a ticket but alas I posted to a wall. Lol none of the things work. Emerg calls only

Re: New activation not working

will13am — Mon, 17 Oct 2022 02:14:05 GMT

@BX3 , has your credit card been debited? That's a sure sign that activation did cross a critical threshold. If your credit card has not been debited, them retry the activation using incognito mode on the browser.

New activation not working

darlicious — Mon, 17 Oct 2022 02:16:55 GMT

@BX3

Your Sim card did not provision correctly upon activation. You need customer support to provision your Sim card to your account. Submit a support ticket via SIMon or send a private message.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771