topic Charged twice when activating in Get Support

Charged twice when activating

ianbclark709 — Sun, 16 Oct 2022 19:30:16 GMT

I was charged twice when I was activating my phone. I tried to complete a ticket online from the link that was provided by the chatbot but I kept getting a login error, meanwhile, I can log in to the community just fine.

Re: Charged twice when activating

softech — Sun, 16 Oct 2022 15:43:15 GMT

@ianbclark709 yes, open ticket with PM support and they will check and help

Just Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Charged twice when activating

hairbag1 — Sun, 16 Oct 2022 15:43:04 GMT

Log in to your account to see if the extra $$ are sitting in Available Funds. If so, just leave the payment there and it'll be applied to next renewal.

Charged twice when activating

darlicious — Sun, 16 Oct 2022 15:52:56 GMT

@ianbclark709

If the extra charge is not in your available funds then contact customer support for a refund or a credit to your account. You can skip the rant and read the spoiler in this post on how to send a private message.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771#M550981