topic data usage in Get Support

data usage

ruxianliu — Sun, 16 Oct 2022 13:19:06 GMT

my account showed I only have 300mb of 2G left for my data usage, but only used under 200mb so far , can you verify it?

Re: data usage

softech — Sun, 16 Oct 2022 13:24:22 GMT

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server.

Re: data usage

Meow — Sun, 16 Oct 2022 13:30:37 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.