topic Re: Forgotten Email in Get Support

Forgotten Email

Reikimom — Sun, 16 Oct 2022 04:01:00 GMT

Our first Public Mobile account was for our son, when my husband set up his account he needed to create a new email address as his had already been used to set up our son's. He now needs to update his credit card info and can't remember the email address he used as he hasn't used it since setting up his Public Mobile account. How can we retrieve this without getting a new sim and new number? Everything he does online to fix it asks him for his email address.

Re: Forgotten Email

softech — Sun, 16 Oct 2022 03:21:01 GMT

@Reikimom if you like, you can start with the Reset Password link, enter all the possible email addresses he might have used and see if any one of those go the reset password email

If that doesn't work, then open ticket with PM Suppor and they can sort it out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgotten Email

BKNS27 — Sun, 16 Oct 2022 04:54:37 GMT

@Reikimom

If you conduct a search in the email for the Welcome to PM which was used for your son.

Meanwhile, you can purchase a voucher and dial 611 and enter the voucher number and PIN.

Contact a CS_Agent to help you access your son’s account through SIMon Chatbot or private message them on this Community page.

Re: Forgotten Email

Reikimom — Sun, 16 Oct 2022 05:59:51 GMT

Thank you