topic Re: Payment suspended in Get Support

Payment suspended

htkwan — Sat, 15 Oct 2022 23:11:04 GMT

My credit change payment did not go through last period. Can’t get back into account to update credit card in to pay and reactivate phone. What should I do? Help

Re: Payment suspended

hTideGnow — Sat, 15 Oct 2022 23:14:59 GMT

HI @htkwan how long was the account suspended? If less than 90 days, it should be ok. Just need to find a way to login

Try Reset Password. Enter the email address and they will send you the link to reset it

If that does not work, please open ticket with CS agent:

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot.

Re: Payment suspended

Yummy — Sat, 15 Oct 2022 23:20:19 GMT

Try to reset password to gain access to account.

Then pay manually and reactivate account (if suspension was <90 days).

If you cannot get into your account, talk to agent to help you out.

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Payment suspended

htkwan — Sat, 15 Oct 2022 23:46:47 GMT

Thanks everyone. I logged in on my computer instead of phone and it worked for me to get back into my account.