topic Re: activation bonus where? in Get Support

activation bonus where?

popmode — Sat, 15 Oct 2022 22:19:47 GMT

PM staff, where is the activation bonus? I activated on Monday with a friend code from here but you still charged me full amount. I thought there will be a refund of $10 but I don't see it on the credit card still. Please process the bonus.

Re: activation bonus where?

HALIMACS — Sat, 15 Oct 2022 22:25:27 GMT

You will see it on the first renewal, @popmode

Re: activation bonus where?

hTideGnow — Sat, 15 Oct 2022 22:25:49 GMT

HI @popmode

No, you will still pay the full amount during activation.

What PM will do is to put the $10 friend referral bonus into your account within 72 hours. Check your My Account and it should show up as Available fund

Re: activation bonus where?

popmode — Sat, 15 Oct 2022 22:42:36 GMT

Thanks @HALIMACS So, I will pay $10 less in renewal?

Re: activation bonus where?

popmode — Sat, 15 Oct 2022 22:43:15 GMT

Thanks @hTideGnow , checked My Account, there is no fund in Available fund there. $0.

what to do? do I just wait for next renewal?

Re: activation bonus where?

hTideGnow — Sat, 15 Oct 2022 22:47:41 GMT

HI @popmode

You activated on Monday? you should the money by now. I think PM missed it (or you entered wrong code?)

don't wait, just open ticket with PM CS agent and let them check for you. They will add the money back

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: activation bonus where?

HALIMACS — Sat, 15 Oct 2022 23:00:14 GMT

That is absolutely correct, @popmode

You'll save $10 on your first renewal.

Re: activation bonus where?

popmode — Sat, 15 Oct 2022 23:06:34 GMT

Thanks. submitted ticket. how long the wait?

Re: activation bonus where?

dust2dust — Sat, 15 Oct 2022 23:07:33 GMT

Or buy an add-on 🙂

Re: activation bonus where?

popmode — Sat, 15 Oct 2022 23:09:56 GMT

Sorry @dust2dust I need to buy extra to get the $10?

I thought I just need to activate and put in code

Re: activation bonus where?

hTideGnow — Sat, 15 Oct 2022 23:19:43 GMT

@popmode wrote:
Thanks. submitted ticket. how long the wait?

HI @popmode usually they will respond in 2 hours. But weekend could be longer

But if you have the correct code, it should not be a problem.

Re: activation bonus where?

dust2dust — Sat, 15 Oct 2022 23:49:12 GMT

No, no. My quip was more about the fact that once money is in your balance that you can use that to buy add-ons and not JUST use at the next renewal.

Could you ask the person that gave you the code if they see your additional reward in their account.

Re: activation bonus where?

JL9 — Sun, 16 Oct 2022 01:01:08 GMT

You can use the 10 on whatever you would like. It will be in your available funds, you should also see a 5 point welcome bonus and 5% of your activation cost in points as well so you will be accumulating points and can also put towards many things including a bill credit

Re: activation bonus where?

popmode — Sun, 16 Oct 2022 01:06:39 GMT

Thanks @dust2dust that scared me. I came here to save money 😅

Re: activation bonus where?

popmode — Sun, 16 Oct 2022 01:07:38 GMT

and thanks for the suggestion. I just asked the person who sent me the code. Waiting for reply